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FAQs

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Frequently asked questions

You may notice that we have sensors under the bed and in the shower and toilet.

These are here for your benefit at night but there are some things to be aware of:

  • The sensors under the bed come on when you step out of bed at night – they are dimmed and light the way to the shower and toilet.
  • The sensor in the toilet is on 10% brightness at night and will stay on for twenty seconds if no movement, after which time it will turn off. Please ensure you close the door to prevent movement in the room setting the sensor off.
  • The sensor in the shower turns on 10% brightness for ten seconds. Please ensure you close the door to prevent movement in the room setting the sensor off.
  • If you need longer in either the shower or toilet at night, please use the light control pad next to the bed to simply turn them on or off.

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Reviews

"We loved this hotel!"

"It's right in the heart of Queenstown. Staff were friendly and the rooms were comfy and clean. If you download the app, you can control your room temperature and lighting scheme through that, and use it as your key but if you're not tech savvy, don't worry - you can still get a regular key card. The free tea and coffee machines on each floor were a nice touch. A great value hotel!"

Rachel Edwards

"The room was perfect!"

"The bed was super comfy, bathroom modern and had everything you needed. One of the best parts was you could connect your Netflix and watch tv if the weather was a bit miserable. The free tea and coffee vending machine was awesome and the staff super friendly and helpful! The rest of the hotel was beautifully designed and very traveller friendly. The hotel was great for a quick walk into town and close to all the things to do in Queenstown."

Alice Hickson

"Great location, stunning rooftop view!"

"The location is great, hotel is very modern and high tech, free hot drinks machine on each floor, mood lighting in rooms, we managed to check in slightly earlier."

Mike Davies

"The smart app features were awesome!"

"It was new, very clean and great facilities, located close to cbd so very convenient. Making use of the app to access the room and smart feature controls worked well. Innovative sustainability initiatives in the hotel as well was a nice touch. The hotel staff were super friendly and helpful."

James Cann

"Location was fantastic."

"Greeting staff excellent. Facilities such as rooftop area, meeting/relaxation areas on levels 2 and 3 fantastic. Ice machines and free coffee/tea machines very thoughtful. Great to have a laundry."

Tom Sharp

"We loved everything!"

"Loved the convenience of being able to control the room temperature from my phone on an incredibly hot day, arriving back in our room to it nicely air conditioned. Coffee was amazing! So convenient for a short walk into town, perfectly located."

Bianca Hunt

"Great location, easy 3 min walk into town."

"Very friendly and helpful staff. Beautiful facilities, clean room, great ethos of trying to be more sustainable (no single use plastic packaged items in rooms). We stayed for our last night in NZ, after doing the Routeburn track and it was lovely! The hotel also kept our extra luggage stored whilst we did the hike."

Rob Tapp

"Location was fabulous."

"Walking distance to Queenstown CBD and all main attractions. Staff were very helpful and friendly. Love the balcony overlooking the CBD and lake, plus the livecam linked to your smart TV so you can check the outlook for the day without getting out of bed! The whole managing access and comfort of your room through a smart phone app was a fun experience in itself; especially the lighting options and temperature control :)"

Lara MacMillan

"The room was perfect!"

"The bed was super comfy, bathroom modern and had everything you needed. One of the best parts was you could connect your Netflix and watch tv if the weather was a bit miserable. The free tea and coffee vending machine was awesome and the staff super friendly and helpful! The rest of the hotel was beautifully designed and very traveller friendly. The hotel was great for a quick walk into town and close to all the things to do in Queenstown."

Craig Waddell